Frequently Asked Questions
Ordering & Payment
All orders are processed through our Etsy shop. Simply click "Buy on Etsy" on any product, select your size and quantity, and complete checkout securely through Etsy's platform.
Through Etsy, we accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Etsy Gift Cards.
Orders can be cancelled or modified within 2 hours of placement. Please contact us immediately via WhatsApp or email with your order number.
Sizing & Fit
Each product page includes a size selector with options from S to 4XL. Our t-shirts are unisex and have a relaxed, comfortable fit. For specific measurements, please refer to the size chart below:
- S: Chest 34-36" / Length 28"
- M: Chest 38-40" / Length 29"
- L: Chest 42-44" / Length 30"
- XL: Chest 46-48" / Length 31"
- 2XL: Chest 50-52" / Length 32"
- 3XL: Chest 54-56" / Length 33"
- 4XL: Chest 58-60" / Length 34"
Our t-shirts are unisex. Women who prefer a more fitted look may wish to order one size down from their usual size.
Shipping & Delivery
Shipping is FREE on all orders worldwide. There are no minimum purchase requirements.
Delivery times vary by destination:
- Turkey: 2-5 business days
- USA & Canada: 7-14 business days
- Europe & UK: 5-10 business days
- Australia: 10-20 business days
Yes! We ship to virtually every country worldwide. International orders may be subject to customs fees which are the buyer's responsibility.
Yes, all orders include tracking. You will receive a tracking number via email once your order ships.
Returns & Exchanges
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Return shipping costs are the buyer's responsibility unless the item arrived damaged or incorrect.
Initiate a return for the original item and place a new order for the desired size. This ensures the fastest processing.
Product Information
Our t-shirts are 100% combed and ring-spun cotton (except heather colors which contain polyester). They are soft, breathable, and durable.
Machine wash cold, inside-out with like colors. Tumble dry low or hang dry. Do not bleach. Do not iron directly on the design.
We use high-quality screen printing and direct-to-garment techniques that resist fading and cracking. With proper care, your design will remain vibrant for years.
Contact Us
You can reach us through:
- Email: retrogiftlab@gmail.com
- WhatsApp: +90 537 244 33 26 (Pınar Özpınar)
- Instagram: @retrogiftlab
We typically respond within 2-4 hours during business hours (9 AM - 6 PM Turkey Time, Monday-Saturday).